Privacy Policy h5atas
h5atas values the privacy of every user who entrusts their personal information to us. This policy explains in detail how we collect, process, store and protect your personal data in line with the international licensing standards we comply with. Please read this document carefully before using h5atas services.
Our Commitment
Six Privacy Principles of h5atas
Every decision relating to user personal data at h5atas is made based on these six core principles.
Limited Collection
We only collect data that is genuinely needed to operate h5atas services. Any information that is not relevant will not be requested or stored without a clear and valid reason.
High-Level Security
All data is encrypted using industry-standard encryption technology. The h5atas database is protected by multiple layers of security to prevent any unauthorised access.
Control in Your Hands
h5atas users have the right to access, correct and request deletion of their personal data. We provide clear channels for users to manage their own privacy preferences.
Full Transparency
h5atas will not use your data for any purpose not stated in this policy. Any changes to how we handle data will be communicated to you in advance.
Licensing Compliance
As a platform operating under international licensing, h5atas complies with compliance requirements relating to data management and user identity verification to ensure a safe gaming environment.
Proportionate Retention
Data is only retained for as long as required by applicable operational and legal requirements. Once that period ends, the data will be securely deleted or anonymised.
1. Scope and Application of This Policy
This Privacy Policy applies to all users who register an account, access the h5atas website at h5atas.org, use any of the digital services we offer, or contact our support team. By registering an account or continuing to use the h5atas platform, you agree to the terms set out in this policy.
If you do not agree with any part of this policy, you are advised not to proceed with registration or use of h5atas services. Continued use of our platform after any update to this policy is considered acceptance of those changes.
2. Information We Collect
In operating h5atas, there are several categories of information we collect from our users. This information is collected either directly from users themselves or automatically during use of the platform.
Information provided directly by users:
- Full name as shown on the identity card (MyKad) or passport
- Date of birth for the purpose of verifying the age requirement of 21 years
- An active email address for account communications
- Mobile phone number for two-factor verification
- Payment information including e-wallets (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay), FPX online banking details or crypto wallet addresses (USDT, BTC, ETH)
- Identity verification documents uploaded during the KYC (Know Your Customer) process
Information collected automatically:
- IP address and network location data
- Device information including browser type, operating system and screen resolution
- Login session data and game activity logs
- Deposit and withdrawal transaction records
- Cookies and similar tracking technologies for the purpose of improving user experience
3. Purpose of Data Use
h5atas uses the personal information collected solely for legitimate purposes related to the operation of the platform. We will not use your data for any other purpose without your explicit consent.
- Creating and verifying user accounts and confirming identity in accordance with compliance requirements
- Processing financial transactions including deposits from RM20 and withdrawals from RM50
- Providing customer support via 24/7 live chat and email in Malay and English
- Sending important notifications relating to accounts, transactions and policy updates
- Preventing fraud, money laundering and any illegal activity on the platform
- Monitoring and improving overall service quality and user experience
- Fulfilling reporting obligations to relevant international licensing authorities
- Complying with anti-money laundering (AML) and know your customer (KYC) requirements
Each time h5atas processes your data, there is a clear legal basis behind it, whether to perform a service contract, fulfil a legal obligation, or on legitimate interests that do not override your privacy rights.
4. Sharing Information with Third Parties
h5atas does not sell, rent or trade users' personal information to any third party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted parties.
- Payment service providers: Transaction information is shared with relevant payment processors such as FPX gateways and e-wallet platforms to enable deposits and withdrawals to be processed.
- Technology service providers: Technical partners supporting the operation of the h5atas platform are bound by strict confidentiality agreements.
- Regulatory bodies: Data is shared with licensing authorities or law enforcement bodies when legally and mandatorily required.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities for further investigation.
All third parties that receive h5atas user data are required to comply with security standards equal to or higher than those we practise ourselves.
5. Data Security and Protective Measures
We invest seriously in security infrastructure to ensure that h5atas users' personal data is always protected. The technical and organisational measures we implement cover multiple layers of protection.
All data transmitted between your device and h5atas servers is protected by Transport Layer Security (TLS) encryption protocols. Data stored in our databases is also encrypted, and access to internal systems is strictly controlled using role-based access controls.
The h5atas security team conducts regular security audits and penetration testing to identify and address any vulnerabilities before they can be exploited. We also have a comprehensive incident response plan to handle any data breach should one occur.
6. Cookies and Tracking Technologies
h5atas uses cookies and similar technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you browse our website.
We use session cookies to maintain your login status while using the platform, preference cookies to save your language and display settings, and analytics cookies to understand usage patterns for the purpose of improving our services.
You can manage cookie settings through your web browser. Please note that blocking all cookies may affect certain functions on the h5atas platform, including the ability to stay logged in or save your game preferences.
7. Data Retention Period
h5atas retains users' personal data for as long as necessary to fulfil the purpose for which the data was collected, subject to applicable legal and licensing requirements.
Active account records are kept for the duration your account is active and for a specified period after closure to meet audit and compliance requirements. Financial transaction data is retained for the period required by licensing and anti-money laundering regulations.
Once the specified retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to you personally.
8. Cross-Border Data Transfers
As a platform operating under international licensing, some of h5atas's technical operations involve processing data outside Malaysia. Any such data transfers are carried out in compliance with strict data protection standards.
We ensure that all jurisdictions and technical partners involved in processing h5atas user data maintain a level of data protection equivalent to what we provide in Malaysia. Legally binding data processing agreements are established with all relevant parties.
9. Privacy Policy Updates
h5atas reserves the right to update or modify this Privacy Policy from time to time. Updates will be made when there are changes to our services, new legal requirements, or improvements to our security practices.
Each time this Privacy Policy is updated, the update date shown at the top of this page will be changed. For significant changes, we will notify users via a notification on the platform or by email to the registered address.
You are advised to check this page periodically to stay informed about how h5atas handles your personal information. Continued use of the h5atas platform after any policy update is taken as your acceptance of those changes.
Your Rights
h5atas User Privacy Rights
As a user, you have the following rights regarding your personal data held by h5atas.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request immediate correction.
Right of Erasure
In certain situations, you may request the deletion of your personal data, subject to legal requirements.
Right to Object
You have the right to object to the processing of your data for specific purposes, including direct marketing.
Right to Restriction
You may ask us to restrict the processing of your data in certain circumstances while we look into your request.
Right to Portability
You have the right to receive your data in a reusable format that can be transferred to another provider.
Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Contact Support
To exercise any of the above rights, contact the h5atas support team via 24/7 live chat or email.
FAQ
Privacy-Related Questions
Answers to questions frequently asked by h5atas users about data management and privacy.
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